NHTSA Complaint #11121625 — 2014 DODGE DURANGO SEATS

Complaint Details

ODI Number	11121625
Vehicle	2014 DODGE DURANGO
Component	SEATS
Date of Incident	July 21, 2018
Date Filed	August 22, 2018
Mileage	120 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE FRONT PASSANGER SIDE HEADREST COMPLETELY BECAME UNDONE WITH SUCH FORCE THAT IT PUSHED THE BACK OF MY HEAD FORWARD WHILE WE WERE DRIVING TO OUR DESTINATION. FELT LIKE SOME ONE PUNCHED ME IN THE BACK OF MY HEAD WITH SUCH FORCE THAT IF I WAS THE PERSON DRIVING, IT COULD HAVE CAUSED AN MAJOR ACCIDENT. WE WERE ON A MAJOR HIGHWAY (TURNPIKE) GOING ABOUT 70 MPH AND I'M GLAD THAT IT WAS NOT THE DRIVER'S SIDE.IT STARTLED ME AND MY WIFE AS WELL IT COMPLETELY UNEXPECTED.NOW THE QUESTION IS THAT IF THIS HAPPENED ON THE PASSENGER SIDE, ITS JUST A MATTER OF TIME THAT IT CAN HAPPEN ON THE DRIVERS SIDE??? THIS HEADREAST LOOKS LIKE ITS SPRINLOADED AND THE PIN THAT HOLDS THIS HEADREST TOGETHER FAILED. THE UNIT IS BROKEN AND THE PLASTIC HOUSING INSIDE THE HEADREST THAT HOLDS THE PIN IS BROKEN AS WELL. PLEASE THIS NEEDS TO BE LOOKED AT AS IT IS AN ACCIDENT WAITING TO HAPPEN BECAUSE IT JUST CAN HAPPEN AT ANY TIME AND IT WOULD BE UNFORTUNATE FOR ANYONE TO GET HURT IF THEY ARE DRIVING DURING THE DAY OR ESPECIALLY AT NIGHT TIME.

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