NHTSA Complaint #11121236 — 2011 CHEVROLET CRUZE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11121236
Vehicle 2011 CHEVROLET CRUZE
Component ENGINE
Date of Incident
Date Filed
Mileage 104,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

WE HAVE HAD AN ISSUE WITH A CHEMICAL SMELL WHEN THE DEFROST IS ON SINCE WE PURCHASED THE VEHICLE IN SEPTEMBER 2015. WHEN TAKEN BACK TO THE DEALERSHIP, THEY COULD NOT FIND ANY REASON FOR THE SMELL. IT FOGS THE WINDSHIELD WITH A FILM, CAUSES HEADACHES AND LIGHT HEADEDNESS. IT IS WHAT I BELIEVE TO BE THE SMELL OF COOLANT BURNING, BUT NOTHING WAS EVER FOUND SO WE JUST CONTINUED TO DRIVE IT. ON 8/15/2018, THE FAN KICKED ON VERY HIGH, WE RECEIVED THE AC WAS BEING SHUT OFF ERROR DUE TO THE TEMPERATURE AND THE CHECK ENGINE LIGHT CAME ON. THE VERY ODD THING ABOUT THIS IS THAT THE TEMPERATURE NEVER SHOWED IT WAS HIGH. THE GAUGE SHOWED 1 LINE OVER HALF TOWARDS THE HOT SIDE. GOT IT HOME AND LET IT COOL DOWN AND REALIZED THE COOLANT RESERVOIR WAS EMPTY. I REFILLED IT AND THE FAN WENT BACK TO RUNNING AS IT NORMALLY WOULD. I DECIDED TO CHECK IT AGAIN TODAY AND THE RESERVOIR WAS EMPTY AGAIN. I HAVE NOT HAD IT LOOKED AT AGAIN YET, BUT I THINK MAYBE THE INITIAL COOLANT ISSUE JUST BECAME A LARGER ONE. I HAVE SEEN MULTIPLE PEOPLE COMPLAIN OF BOTH OF THESE ISSUES. HAS THERE NOT BEEN ANY RECALL FOR THIS? I AM GOING TO HAVE IT LOOKED AT AGAIN BUT I FEEL LIKE FOR THE AMOUNT OF PEOPLE WITH THESE ISSUES WITH THIS YEAR OF CRUZE SOMETHING SHOULD HAVE BEEN DONE BY NOW TO RESOLVE THIS.

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