NHTSA Complaint #11120701 — 2014 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11120701
Vehicle	2014 KIA SOUL
Component	ENGINE
Date of Incident	August 15, 2018
Date Filed	August 17, 2018
Mileage	53,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 35 MPH, THE VEHICLE LOST A LARGE AMOUNT OF POWER AND MADE CLANKING AND KNOCKING NOISES. THE VEHICLE WAS ABLE TO BE DRIVEN HOME AT 10 MPH. THE VEHICLE WAS TOWED TO CAR PROS KIA HUNTINGTON BEACH (18835 BEACH BLVD, HUNTINGTON BEACH, CA 92648, (714) 274-6176) WHO STATED THAT THEY WOULD HAVE TO INVESTIGATE THE FAILURE; HOWEVER, THEY MENTIONED THAT THE ENGINE MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 53,000. THE CONSUMER STATED WOULD LIKE THE VEHICLE TO BE SWAPPED OUT FOR A BRAND NEW VEHICLE. THE CONSUMER IS REQUESTING A RETURN PHONE CALL OR PROVIDED WITH NHTSA HOTLINE NUMBER.

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