NHTSA Complaint #11120236 — 2001 TOYOTA AVALON

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11120236
Vehicle	2001 TOYOTA AVALON
Component	UNKNOWN OR OTHER
Date of Incident	August 7, 2018
Date Filed	August 16, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

WE WENT TO GET OUR TRUCK INSPECTED AT AN INDEPENDENT GARAGE AND HE SAID HE COULDN'T INSPECT IT BECAUSE THE FRAME WAS TO RUSTED. WE CONTACTED OUR TOYOTA DEALER OVER THE TELEPHONE AND EXPLAINED TO THEM WHAT HAPPENED AND SAID IT WAS UNDER RECALL WHICH WE HAD JUST FOUND OUT. THEY THEN TOLD US THEIR IS NOTHING THEY COULD DO. WE TOLD THEM WE WOULD HAVE ADDRESSED THIS SITUATION EARLIER IF WE WOULD HAVE GOTTEN NOTIFICATION THAT THEY WERE BEING RECALLED NOW OUR TRUCK IS NOT SAFE TO DRIVE DUE TO THE RUSTED FRAME AND A TOYOTA DEALER NEVER EVEN LOOKED AT OUR VEHICLE

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