NHTSA Complaint #11120098 — 2004 JEEP LIBERTY

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V278000 (SUSPENSION). WHILE DRIVING 50 MPH, THE VEHICLE VEERED TO THE RIGHT AND CRASHED INTO A GUARDRAIL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUSTAINED BRUISES AND THE PASSENGER SUSTAINED BACK INJURIES; HOWEVER, MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED A LOCAL DEALER (AUTONATION CHRYSLER DODGE JEEP RAM AND FIAT COLUMBUS, 3000 N LAKE PKWY STE 100, COLUMBUS, GA (706) 522-2116) AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE AND ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 150,000. PARTS DISTRIBUTION DISCONNECT. **TR CONSUMER STATED I WAS DRIVING ON THE HIGHWAY AND ALL AT ONCE THE VEHICLE VEERED TO THE RIGHT AND HIT A GUARDRAIL, IT WAS NO LIGHT THAT CAME ON OR ANYTHING. I GOT SOME BRUSIES AND PASSENGER BACK INJURIES BUT ONE DIDN'T GO TO THE ER. CONSUMER TOOK THE JEEP DEALERSHIP AND HAD THE JEEP INSPECTED IT WAS NOT THE SUSPENSION. FROM JULY TO NOW THE PARTS HAVE NOT BEEN ORDER AND I DON'T NEED THEM NOW BECAUSE THE JEEP IS NOT FIXABLE. THE AIRBAGS DID NOT DEPLOY. UPDATED 10/26/18*JB *TT*JB