NHTSA Complaint #11119944 — 2017 KIA OPTIMA
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11119944 |
| Vehicle | 2017 KIA OPTIMA |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 12,750 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
I PURCHASED A NEW 2017 KIA OPTIMA IN FEB OF 2017 AND ON JULY 17 2018 I WAS DRIVING DOWN A STREET WHEN I SLOWED DOWN TO A STOP SO A CAR CAN BACK OUT WHEN THE CAR VIOLENTLY SHOOK THEN SHUT OFF. I TRIED MULTIPLE TIMES TO RESTART IT BUT JUST SHOOK AGAIN AND TURNED OFF. MY HUSBAND PUSHED ME TO THE SIDEWALK WHERE I TRIED AGAIN TO RESTART IT AND IT FINALLY STAYED ON WITH NO LIGHTS SHOWING UP. TOOK IT TO THE DEALERSHIP ON A TOW TRUCK AND WAS TOLD NOTHING IS WRONG WITH IT. THEY KEPT THE CAR FOR A DAY AND SAID I CAN PICK IT UP IT'S PERFECTLY FINE. I HAVE A CASE OPEN WITH KIA AND THEY TOLD ME NOT TO RESTART THE CAR BECAUSE THE CODES WILL ERASE AND THAT'S WHAT HAPPENED. I TOLD KIA I WILL NOT BE DRIVING THE CAR BECAUSE IT'S NOT SAFE AND I HAVE CHILDREN. THEIR RESPONSE IS NOTHING IS WRONG WITH IT SO I DECIDED TO DRIVE IT ONLY TO TAKE MY HUSBAND TO WORK FOR THE NEXT 2 WEEKS AND ON AUGUST 13 2018 WHILE I WAS DRIVING THE LIGHTS CAME ON AND I COULD NOT GET ANY GAS SO I WAS JUST COASTING. LUCKILY I WAS ABLE TO PULL INTO A PARKING LOT AND PARK BUT I ALSO TOOK A VIDEO OF WHAT LIGHTS CAME ON AS WELL AS WHEN THE TOW TRUCK CAME SHOWING THE LIGHTS WERE STILL ON EVEN THOUGH I DID NOT COMPLETELY TURN THE CAR ON. I HAVE A RENTAL FOR 2 WEEKS AND A FIELD TECH IS GOING TO DRIVE MY CAR FOR 1 WEEK TO TRY AND DUPLICATE THE ISSUE EVEN THOUGH IT ALREADY HAPPEN FOR THE SECOND TIME. NOW I'M WAITING ON WHAT THE ISSUE IS.
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