NHTSA Complaint #11119770 — 2014 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11119770
Vehicle 2014 RAM 1500
Component STEERING
Date of Incident
Date Filed
Mileage 83,828 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

POWER STEERING FAILURE - IN MOTION - ON A CITY STREET - WHILE TURNING. VEHICLE IS OUT OF INITIAL WARRANTY (STILL UNDER 100K MILE) - BUT A MAJOR COMPONENT SUCH AS POWER STEERING SHOULD NOT BE FAILING AT 83,828 ODOMETER MILES. THE ENTIRE GEAR RACK HAS TO BE REPLACED AND THE TOTAL BILL WAS $2735.85. CUSTOMER SERVICE HAS YET TO PROVIDE ANY DETAILS EXPLAINING MANUFACTURER LIFE EXPECTANCY OF THE PART. THIS VEHICLE IS IN EXCELLENT CONDITION AND WELL CARED FOR - THUS THE SUBSEQUENT PHONE CALLS TO BUY MY VEHICLE FROM THE DODGE DEALERSHIP. YET, THERE IS NO ACKNOWLEDGEMENT THAT THIS PART SHOULD NOT BE FAILING AT THIS EARLY MILEAGE OR THAT THEY WILL HELP ME. THERE WAS A WIRING HARNESS ISSUE WITH THIS SAME VEHICLE THAT WAS RESOLVED UNDER WARRANTY AT APPROX 30K MILES. MY VEHICLE IS PAID FOR.

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