NHTSA Complaint #11119736 — 2011 CADILLAC CTS-V

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11119736
Vehicle	2011 CADILLAC CTS-V
Component	POWER TRAIN
Date of Incident	June 15, 2018
Date Filed	August 13, 2018
Mileage	38,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

MY 2011 CTS-V REAR DIFFERENTIAL HAS NOW FAILED FOR THE SECOND TIME. FIRST OFF, MY CAR HAS BEEN BABIED AND EXTREMELY WELL TAKEN CARE OF. THE DIFFERENTIAL FIRST FAILED AT APPROXIMATELY 17,500 MILES AND NOW THIS SECOND TIME AT APPROXIMATELY 38,900 MILES. BOTH TIMES THE DIFFERENTIAL HAS STARTED TO MAKE WHINING AND/OR GROWLING NOISES THAT PROGRESSIVELY GET WORSE. MY DEALERSHIP REPLACED THE FIRST ONE AND HAS HAD THE SECOND ONE BACK ORDERED NOW FOR 2 MONTHS (NONE IN INVENTORY & NO ESTIMATED SHIPMENT). THIS IS A WELL REPORTED ISSUE (109 OCCURRENCES FOUND ON LINE) FOR THESE CARS. WHY HAS CADILLAC NOT ISSUED A RECALL AND AFFECTED A FIX? WHAT ARE THE NHTSA INVESTIGATION RESULTS?

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