NHTSA Complaint #11119684 — 2011 DODGE NITRO

WHILE DRIVING ON A CITY STREET, APPROXIMATELY 40 MILES PER HOUR, THE DRIVE SHAFT BROKE OFF COMPLETELY. TOWED TO FOWLER JEEP DODGE ON I-240 IN OKLAHOMA CITY. SERVICE ADVISOR INDICATED THE HEAT SHIELD BECAME LOOSE AND CAUSED THE DRIVE SHAFT TO BREAK. THIS IS A RECALL ISSUE FOR PRIOR MODEL YEAR 2007-2008 DODGE NITRO. I CALLED BOTH CHRYSLER AND DODGE HOTLINES RELATIVE TO THE N10 RECALL WITH FAULTY HEAT SHIELDS CAUSING THE DRIVE SHAFT TO SPONTANEOUSLY BREAK. I WAS TOLD IT WAS UP TO THE DEALERSHIP AREA MANAGER TO DECIDE IF THIS ISSUE WOULD BE INCLUDED IN THE RECALL. THE DODGE HOTLINE AGENT CALLED THE DEALERSHIP AND THEN INFORMED ME THAT THE MECHANICAL ERROR WOULD NOT BE CONSIDERED IN THE RECALL SO THE DEALERSHIP WOULD NOT EVEN CALL THE AREA MANAGER. I HAD THE CAR TAKEN TO A PRIVATE MECHANIC WHO ALSO SAID A FAULTY HEAT SHIELD CAME LOOSE, WAS RUBBING ON THE DRIVE SHAFT CAUSING IT TO BREAK; WHICH IS THE EXACT N10 CHRYSLER RECALL FOR 2007-2008 DODGE NITRO. AS I HAVE A MODEL YEAR 2011, OBVIOUSLY THE ISSUE HAD NOT BEEN FIXED.