NHTSA Complaint #11119423 — 2010 MAZDA MAZDA6 STEERING

Complaint Details

ODI Number	11119423
Vehicle	2010 MAZDA MAZDA6
Component	STEERING
Date of Incident	July 13, 2017
Date Filed	August 12, 2018
Mileage	114,813 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I BEGAN HAVING PROBLEMS WITH THE STEERING, ESPECIALLY WHEN TURNING AT INTERSECTIONS, IT MADE SOME BANG/BUMP NOISES, AND FELT LIKE THE FRONT WHEELS WEREN'T TURNING UNLESS I REALLY CRANKED THE STEERING WHEEL. I TOOK IT TO THE DEALER FOR AN EVALUATION, AND THEY PROMPTLY PULLED IT OFF THE ROAD, TELLING ME IT WAS UNSAFE TO DRIVE. TURNS OUT THE FRONT SUBFRAME ON THE PASSENGER SIDE HAD RUSTED OUT SO BADLY THAT IT WAS ALMOST SPLIT INTO TWO PIECES, AND I COULD LITERALLY POKE HOLES THROUGH THE RUSTED AREAS, AFFECTING THE OPERATION OF BOTH THE STEERING AND SUSPENSION. IF THE SUBFRAME HAD INDEED SPLIT, ACCORDING TO THE MECHANIC, THE STEERING WOULD'VE FAILED AND I COULD'VE LOST THE RIGHT FRONT WHEEL.

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