NHTSA Complaint #11118990 — 2001 FORD WINDSTAR

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11118990
Vehicle	2001 FORD WINDSTAR
Component	STRUCTURE:BODY
Date of Incident	April 1, 2015
Date Filed	August 10, 2018
Mileage	122,983 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. THE CONTACT STATED THAT THE DEALER (GURLEY LEEP FORD LINCOLN, 320 E IRELAND RD, SOUTH BEND, IN 46614, (574) 291-6910) INDICATED THAT THEY SERVICED AN UNKNOWN RECALL FROM THE MANUFACTURER FOR THE REINFORCEMENT BRACKETS AND THAT THEY HAD NOT BEEN REQUIRED TO PROVIDE ANY ADDITIONAL REPAIRS. THE DEALER REPLACED THE REAR AXLES DUE TO THE REINFORCEMENT BRACKETS FRACTURING WHILE THE VEHICLE WAS BEING DRIVEN BELOW 25 MPH. THE DEALER STATED THAT THEY WERE NOT REQUIRED BY THE MANUFACTURER TO REINSTALL REINFORCEMENT BRACKETS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SUGGESTED REPLACING THE SAME OEM REAR AXLES. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT CONSUMER STATED I FEEL THE REAR AXLES FAIL EVEN WITH THE RECALL BRACKETS ON, SO I FEEL FORD SHOULD PAY FOR THE BILL. THE TIRES WENT BAD AND OUT WHEN THIS HAPPENED. THE RECALL DID NOT WORK AND PUT NEW RECALL PARTS ON NEW AXLES. UPDATED 10/16/18*JB

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