NHTSA Complaint #11118760 — 2013 FORD FLEX

PURCHASED CAR IN FEB. 2013. IN OCT 2014 I BEGAN TAKING MY FLEX TO SUNLAND FORD SERVICE CENTER DUE TO DOOR AJAR WARNING LIGHTS ON BOTH RIGHT SIDE DOORS. THE SERVICE CENTER WOULD DISASSEMBLE AND CLEAN DOOR ASSEMBLY. THERE WOULD BE NO MORE WARNING LIGHTS FOR SEVERAL WEEKS AND THEN THE PROBLEM WOULD PERSIST OF THE DOORS APPEARING AJAR. FINALLY, SERVICE CENTER DECIDED TO FULLY REPLACE DOOR ASSEMBLY ON BACK DOOR LATCH BUT PART WAS ON BACK ORDER. SERVICE CENTER REPLACED BACK DOOR ASSEMBLY IN DECEMBER OF 2014. MY PASSENGER DOOR CONTINUES TO SHOW THE DOOR AJAR AND MY WARRANTY EXPIRED FEBRUARY 2015. I STILL HAVE THIS PROBLEM TODAY AND HAVE CALLED FORD MOTOR COMPANY TO WHICH THEY CLAIM THIS IS NOT A KNOWN PROBLEM. THERE ARE SEVERAL SAFETY CONCERNS. 1) IN MOTION: DOME LIGHTS DON'T SHUT OFF HINDERING VISIBILITY FOR THE FIRST 2-5 MINUTES OF NIGHT DRIVING. 2) STATIONARY OR IN MOTION: DOORS CANNOT BE LOCKED WHILE CAR IS ON AND PARKED. THIS IS DANGEROUS. 3) MY AUTO DOOR LOCKS QUIT WORKING FOR A TIME AND I CAN ONLY ASSUME IT'S BECAUSE OF THESE DOOR ISSUES.