NHTSA Complaint #11115722 — 2006 INFINITI FX35

I AM THE SECOND OWNER OF THIS VEHICLE. THE DASHBOARD HAS BEEN MELTING SINCE 2012. I TOOK MY VEHICLE INTO A NEW ORLEANS INFINITI DEALERSHIP WHO TOLD ME TO CONTACT THE MANUFACTURER BECAUSE THERE WAS A RECALL ON THE BUBBLED MELTING DASHBOARDS. I CALLED THE MANUFACTURER IN 2012 AND THEY TOLD ME THAT THE RECALL HAD EXPIRED. I ASKED THEM WHY DIDN'T I GET A NOTIFICATION THEY STATED THAT THE NOTIFICATION WENT TO THE ORIGINAL OWNER. AT THIS TIME THEY UPDATED THEIR SYSTEM WITH MY ADDRESS AND CONTACT INTO. I TRIED AGAIN IN 2016 THEY TOLD ME THE SAME THING, THAT IT EXPIRED. I TRIED AGAIN AUGUST 2018 AND WAS TOLD THAT THE RECALL WAS EXTENDED BUT ONCE AGAIN IT EXPIRED IN 2014, THIS IS VERY FRUSTRATING BECAUSE I CALLED IN 2012 AND WAS TOLD I NO LONGER QUALIFIED ONLY TO FIND OUT THAT IT WAS EXTENDED AND I STILL WASN'T NOTIFIED OF THE EXTENSION. MY 'LUXURY' LEATHER SEATS HAVE ALSO BEGUN CRACKING AND TEARING UP. I AM SO DISPLEASED WITH THIS EXPERIENCE. I HAVE OWED MY VEHICLE FOR 8 YEARS AND WILL NEVER PURCHASE ANOTHER INFINITI, THIS IS A LUXURY BRAND VEHICLE AND I AM VERY EMBARRASSED TO RIDE AROUND WITH ANYONE IN MY VEHICLE BECAUSE THIS IS ALWAYS THE FIRST QUESTION PEOPLE ASK ABOUT....WHAT HAPPENED TO YOUR DASHBOARD?? PLEASE HELP ME GET THIS RESOLVED.