NHTSA Complaint #11115662 — 2018 INFINITI Q50

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number 11115662
Vehicle 2018 INFINITI Q50
Component WHEELS
Date of Incident
Date Filed
Mileage 50 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

CAR COMES WITH 19"RIMS AND RUN FLAT TIRES (BRIDGESTONE DRIVE GUARD). SINCE LEASOING THE CAR IN NOVEMBER 2018, I HAVE RECEIVED 8 FLAT TIRES ALL FROM "POTHOLES" THAT RIPPED THE SIDE WALL. CONSUMER AFFAIRS SAYS THIS TIRE SHOULD NOT BE ON THIS CAR IN CERTAIN STATES IN THIS CASE NEW YORK. INFINITI DEALERS DO NOT OFFER AN OPTION AND THE UNSUSPECTING CONSUMER IS LEFT WITH A HAZARDOUS SITUATION. YOUR EYES CAN LEAVE THE ROAD AS YOU SEARCH FOR EVEN SMALL POTHOLES TO AVOID. WHEN THE TIRE DOES GO FLAT AND YOU ARE MORE THAN 25-50 MILES AWAY FROM A REPAIR SHOP YOU ARE IN DANGER OF BEING STRANDED. I WAS STRANDED IN A SNOWY WOODED AREA AND HAD TO DRIVE 25 MILES IN TREACHEROUS CONDITIONS WITH A CHILD IN THE CAR JUST TO FIND A REPLACEMENT. THE TIRE SHOULD NOT BE ON A CAR WITH A HEAVY FRONT END PER THE TIRE DEALER AND TIRE REPAIR SHOP. INFINITI KNOWS THIS AND WILL OFFER TO PAY FOR A NEW TIRE, RATHER THAN PUTTING CUSTOMER SAFETY FIRST AND DISCONTINUING THIS TIRE/RIM IN NY STATE. IN SEVERAL INSTANCES THE POT HOLE HIT WAS LESS THAN THE WIDTH OF THE TIRE.

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