NHTSA Complaint #11115595 — 2016 SUBARU OUTBACK

I HAD EXPERIENCED A SHUDDER, POP, REVVING RPMS OF THE VEHICLES BEFORE A SUDDEN POWER LOSS AT HIGHWAY SPEED (65MPH). I WAS UNABLE TO ACCELERATE AND HAD LIMITED STEERING TO GET OFF THE HIGHWAY SAFELY. THE VEHICLE HAD STALLED BY THE TIME I WAS ON THE SIDE OF THE ROAD. I WAS THEN UNABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. A TOWING SERVICE WAS CALLED TO BRING IT TO A LOCAL DEALERSHIP. WITHIN AN HOUR TIME PERIOD THE VEHICLE RAPIDLY LOST ELECTRICAL POWER AND HAZARD LIGHTS WERE NO LONGER FUNCTIONAL. THIS UNFORTUNATELY WAS LATE AT NIGHTTIME, MAKING THE VISIBILITY OF THE VEHICLE VERY MINIMAL. THE VEHICLE WAS EVALUATED AT A LOCAL DEALERSHIP AND REPORTED THAT THERE WAS A SOFTWARE PROBLEM WITH THE CHARGING SYSTEMS OF THE CAR. THE SYSTEM WAS UPDATED, BUT THE DEALERSHIP COULD NOT PROVIDE AN EXPLANATION FOR THE REVVING ENGINE, SHUDDERING, POWER LOSS AND STALLING THAT OCCURRED PRIOR TO THE INABILITY TO RESTART THE VEHICLE ON THE SIDE OF THE ROAD.