NHTSA Complaint #11115326 — 2011 CHEVROLET EQUINOX

VEHICLE HAS BEEN METICULOUSLY MAINTAINED. ENGINE STARTED TO STALL WHILE DRIVING, THEN WOULD NOT START. WARNING LIGHTS DID NOT APPEAR UNTIL AFTER THE VEHICLE WOULD NOT START. SAID ENGINE UNDERPOWERED. HAD IT TOWED TO MECHANIC, WHO FOUND THERE WAS NO OIL IN THE ENGINE, EVEN THOUGH NO LIGHTS CAME ON AND WE CHECKED THE OIL 3 DAYS EARLIER. HAD THE CAR TOWED TO THE DEALER. THE DEALER SAID THE ENGINE NEEDED TO BE REPLACED, BUT REPAIRS SHOULD BE COVERED UNDER A SPECIAL COVERAGE WARRANTY ISSUED BY GM. GM DENIED COVERAGE WITH NO EXPLANATION SENT TO ME. I CALLED CUSTOMER SERVICE TO FILE AN APPEAL, AND WAS GIVEN A FILE NUMBER AND TOLD SOMEONE WOULD CONTACT ME WITHIN 2 BUSINESS DAYS. DESPITE ALMOST DAILY FOLLOW UP CALLS BY ME FOR A MONTH NO ONE HAS CALLED ME BACK. EACH TIME I AM TOLD IT THE CASE IS BEING HANDLED BY A SENIOR ADVISOR AND THAT THE OPERATOR WAS NOT ABLE TO CONTACT THEM AND THEY WOULD CALL ME BACK. I ASKED FOR THE CASE TO BE ESCALATED TO A SUPERVISOR, AND AFTER 4 TIMES WAS TOLD IT HAD BEEN, BUT WHEN I CALLED BACK TO SEE WHY NO ONE HAD CALLED ME BACK WAS TOLD THAT THE SENIOR ADVISOR WAS STILL ASSIGNED TO THE CASE. THIS IS A VERY SERIOUS SAFETY ISSUE, WITH THE ENGINE STALLING WHILE STILL IN MOTION, WITH NO WARNING, AND IS CAUSED BY A KNOWN MANUFACTURER'S DEFECT AND SHOULD BE PART OF A RECALL, NOT "SPECIAL COVERAGE".