NHTSA Complaint #11115216 — 2012 FORD FOCUS

THE CAR LOSSES STEERING ASSISTANCE ON THE ROAD OCCASIONALLY. THE LIGHT SAYING "STEERING ASSISTANT FAULT" ALSO COMES ON. THEN TYPICALLY AFTER 1DAY OR 2, THE SYSTEM RESUMES ITSELF. WHEN IT HAPPENS, WHEEL BECOMES REALLY HEAVY AND NOT POSSIBLE TO TURN AT 60-79MPH ON HIGHWAY. AT LOWER SPEED, IT NEEDS VERY HARD PULLING TO JUST MAKE A NORMAL RIGHT OR LEFT TURNING. I ALSO HAVE TO DECREASE SPEED WHEN MAKING THE TURN AND CAUSING VEHICLES AFTER TO DECREASE SPEED ALSO. THE FORD MANUFACTURER MECHANIC HAVE MADE FULL DIAGNOSTIC OF THE STEERING PART. THEY COULDN'T FIND A REASON AND ALSO SAID THERE COULD BE NO REASON. THE ELECTRICITY SYSTEM OF RELATED PART COULD JUST BE OUT OF ORDER SOME TIME AND THEN BECAME NORMAL AGAIN--TOLD BY THE MECHANIC. IT'S ALSO CONFIRMED SUCH DISORDER IS NOT CAUSED BY CAR WASH OR COSMETIC DAMAGE ON CAR'S SURFACE. THE PART IS ALSO NOT REPAIRABLE BUT HAVE TO BE REPLACED TO SOLVE THE ISSUE, WHICH APPEARS TO BE A FAULT OF DESIGN OR MANUFACTURING. I SEARCHED ONLINE AND FOUND OVER HUNDREDS OF SUCH ISSUE FOR FORD FOCUS 2012-2014, DISCUSSED ON FORUM AND ALSO REPORTED BY MEDIA. TODAY, BEFORE WRITING THIS, THE FAULT JUST HAPPENED ON MY CAR AGAIN. I THINK IT BEGINS TO HAPPEN MORE AND MORE FREQUENTLY EVER SINCE THE FIRST TIME. THE FIRST TIME WAS MAY 13TH, 2018; SECOND WAS JULY 19TH, THEN TODAY: AUG. 1ST. IT IS TERRIFYING HOW FREQUENTLY IT MAY HAPPEN ON ROAD IN FUTURE. AND WHAT'S MORE, MY CAR'S ODOMETER IS ONLY 44K MILES. HOPE THE COMPLAINT COULD BE VALID AND MEASUREMENT DONE TOWARDS FORD. THANK YOU