NHTSA Complaint #11114625 — 2012 FORD FUSION

THE CAR HAD BEEN PARKED FOR 2 DAYS. I WENT TO TURN THE CAR ON, AND IT WAS IMMEDIATELY CLEAR THAT THE POWER STEERING WASN'T WORKING, AND 'SERVICE ADVANCETRAC' 'SERVICE POWER STEERING NOW' NOTIFICATIONS ARE ON. THIS CAR HAD BEEN RECALLED ALREADY FOR THIS ISSUE, AND CLEARLY WHATEVER THEY DID, DID NOT ACTUALLY FIX THE PROBLEM. HOWEVER, SUNRISE FORD REPAIR TOLD ME THE RECALL WAS NO LONGER ON MY CAR, AND THAT IT A RECALL REPAIR COULD ONLY BE GIVEN IF IT WAS 'UNDER A YEAR AGO', AND 'UNDER 12000' MILES AGO. WHILE I LOOK FOR THE RECEIPT, I DO BELIEVE THIS IS THE CASE BUT IF IT ISN'T, WHY WOULD THIS MATTER IF IT WAS A FAULTY REPAIR DONE IN FREDERICTON, CANADA? AND WAS GOING TO BREAK 1 MILE OVER 12,000 AND A DAY OVER A YEAR, ESSENTIALLY. I WAS 50 MILES AWAY FROM HOME WHEN THIS HAPPENED TO ME, WITH NO CELL PHONE RECEPTION, HAD TO DRIVE OUT OF A CANYON, THEN ONTO HIGHWAYS, WITH ABSOLUTELY NO POWER STEERING AND A VERY DIFFICULT TIME DRIVING THE CAR. AND FORD TOLD ME SINCE THERE WAS NO RECALL ON THE CAR (?) THAT IT WOULD COST 135$ TO EVEN INSPECT THE GOOD! THIS WAS ANTHONY, AT SUNRISE FORD IN NORTH HOLLYWOOD.