NHTSA Complaint #11114296 — 2017 JEEP RENEGADE

I DECIDED TO START THE VEHICLE WITHOUT USING REMOTE START DUE TO EXTREME COLD CLIMATE SO I COULD WARM IT LONGER THAN REMOTE START WILL ALLOW. LET IT RUN FOR ABOUT 45 MINUTES AND GO TO DRIVE OFF AND GET UP TO 25-30MPH AND IT STALLED AND MADE AN EXTREMELY LOUD NOISE AND ROUGH VIBRATION THAT MADE IT FEEL LIKE THE WHOLE ENGINE OR TRANSMISSION FELL OUT OF THE VEHICLE. ALL OF THE LIGHTS LIT UP IN THE DASHBOARD AND I HAD TO STRUGGLE TO STEER IT OFF THE STREET BY COASTING IT. PROCEEDED TO START IT BUT WOULDN'T BUDGE FOR A GOOD 5-10 MIN UNTIL IT FINALLY STARTED BACK UP. IMMEDIATELY TOOK IT TO THE DEALERSHIP AND THEY CONNECTED THE DIAGNOSTIC TOOL TO IT AND SAID NOTHING WAS SHOWING UP AND THERE WAS NOTHING THEY COULD DO ABOUT IT. ABOUT A MONTH LATER, IT HAPPENED AGAIN THE EXACT SAME WAY, TOOK IT TO THE DEALERSHIP AND THIS TIME THEY SAID EVERY POSSIBLE ERROR CODE CAME UP AND WERE BAFFLED. THEY WANTED US TO LEAVE THERE AT THE DEALERSHIP FOR 2 WEEKS BEFORE THEY COULD GET TO IT AND DID NOT OFFER A LOANER VEHICLE, WE HAD TO TELL THEM THAT WE NEEDED IT OR A LOANER FOR COMMUTE AND SO WE HAD TO KEEP IT, THEY FINALLY GOT TO IT AND FOUND OUT IT WAS THE ECM MODULE, SOMETHING TO DO WITH THE DRIVETRAIN, THEY REPLACED IT AND IT HASN'T OCCURRED AGAIN. SINCE THEN, WE HAVE NOTICED MORE AND MORE THAT THE TRANSMISSION HAS BEEN SHIFTING VERY HARD MAKING POPPING NOISES AND JERKING. WE FINALLY DECIDED THAT SOMETHING WASNT RIGHT AND TOOK IT TO A DIFFERENT DEALERSHIP WITH A COUPLE OTHER THINGS THAT HAVE GONE WRONG WITH THE CAR. WE HAD TO TAKE IT TWICE FOR THEM TO FIGURE OUT WHAT WE WERE TALKING ABOUT WITH THE TRANSMISSION. IT IS NOW SCHEDULED FOR A TOTAL TRANSMISSION REPLACEMENT MID AUGUST, AND I THINK IT WAS CAUSED BY ECM MODULE ISSUE WE HAD TO DEAL WITH FOR A FEW MONTHS BEFORE IT WAS TAKEN CARE OF. I AM EXTREMELY DISAPPOINTED IN MAKING A NEW CAR PURCHASE BECAUSE OF ALL THE ISSUES WE HAVE HAD WITH IT.