NHTSA Complaint #11114198 — 2017 FORD EXPLORER TIRES

Complaint Details

ODI Number	11114198
Vehicle	2017 FORD EXPLORER
Component	TIRES
Date of Incident	July 17, 2018
Date Filed	July 27, 2018
Mileage	12,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

TL* THE CONTACT OWNS A 2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 H452 TIRES, SIZE: 255/50R20. THE CONTACT STATED THAT CHUNKS AND PIECES OF THE RUBBER DETACHED FROM THE TIRES. THE VEHICLE WAS TAKEN TO SUPERIOR FORD (4303 LA-19, ZACHARY, LA 70791, 225-654-2611) WHERE IT WAS DETERMINED THAT THE TIRE MANUFACTURER WOULD ONLY COVER SIXTY PERCENT OF THE TIRE REPLACEMENT AFTER 12,000 MILES. THE VEHICLE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE TIRES WERE NOT REPLACED. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 12,200.

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