NHTSA Complaint #11114170 — 2015 SUBARU FORESTER

MY VEHICLE HAS BEEN EXHIBITING A LOW RPM WHEN VEHICLE COMES TO A COMPLETE STOP(IE RED LIGHT OR STOP SIGN) AND THE VEHICLE SHUDDERS AND ALMOST STALLS, AND ONCE ACTUALLY STALLING. THE VEHICLE HAS BEEN TO THE DEALERSHIP SEVERAL TIMES FOR SERVICE FOR THIS ISSUES. I HAVE RECEIVED INFORMATION IN THE MAIL FROM SOA IN JULY 2017 CONCERNING THIS ISSUE AND OTHER KNOW ISSUES WITH THE THE CVT TRANSMISSION EQUIPPED IN THE VEHICLE STATING THAT IT IS AN ISSUE WITH THE A SOLID BUSHING IN THE TORQUE CONVERTER CAUSING THE CONVERTER CLUTCH TO STAYED LOCKED UP AND NOT RELEASE PRESSURE. THE DEALERSHIP TELLS ME THAT A CASE HAS BEEN STARTED WITH THEIR TECHNICAL ASSISTANCE AND SUBARU OF AMERICA, THAT THEY DO NOT HAVE ENOUGH DATA(IE RECORDED STALLS OR DTC) TO APPROVE A REPAIR ON MY VEHICLE FOR SAID ISSUE, AND THAT THE VEHICLE WOULD NEED TO HAVE A STALL EVENT FOR ANY FUTHER REPAIRS. BEING A FULLY CERTIFIED ASE AUTOMOTIVE MASTER TECHNICIAN, I DID MY OWN CHECKING AND FOUND TSB 16-107-17 WHICH COVERS MY VEHICLE AND OUTLINES THAT THEY HAVE A EXTENDED THE WARRANTY PERIOD ON THE VEHICLE/CVT TRANSMISSION FOR SEVERAL ISSUES, WHICH OUTLINED IN THE BULLETIN, SHOWS MULTIPLE ISSUES OUTLINED IN BULLETINS FOR DIAGNOSTIC REFERENCE AND THE FIRST(16-90-13R) IS REGARDING A DESIGN CHANGE TO LOCK-UP TORQUE CONVERTER- CUSTOMER MAY EXPERIENCE SENSATION LIKE COMING TO A STOP IN A MANUAL TRANSMISSION EQUIPPED VEHICLE AND FAILING TO DEPRESS THE CLUTCH. AFTER OBTAINING AND READING TSB 16-90-13R, WHICH IN NO WAY STATES THAT A STALL EVENT IS REQUIRED AND ONLY LOW RPM AT STOPS, I INFORMED THE DEALERSHIP AS SUCH AND WAS TOLD THAT A STALL EVEN WAS REQUIRED. I ASKED FOR THAT TO RECORDED ON MY REPAIR ORDER AND HAVE YET TO PICK MY VEHICLE UP FROM THE DEALERSHIP. I WOULD LIKE TO REPORT S.O.A. FOR HIDING A KNOWN ISSUE THAT CAN CAUSE A STALL EVENT WHICH CAN CAUSE A SAFETY ISSUE AND SHOULD GENERATE A NATIONWIDE RECALL.