NHTSA Complaint #11114091 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 45 MPH, THE VEHICLE STALLED AND THE COOLANT WARNING INDICATOR ILLUMINATED. THE CONTACT NOTICED STEAM UNDER THE HOOD. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, TURNED OFF THE ENGINE, AND ALLOWED IT TO COOL OFF. AFTERWARDS, THE STEAM WAS NO LONGER PRESENT. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE COOLANT WAS DRIPPING ONTO THE EXHAUST, WHICH CAUSED THE STEAM. AS A RESULT, THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 135,992.