NHTSA Complaint #11113539 — 2011 TOYOTA COROLLA

CALLED TOYOTA SOUTH ATLANTA (6865 JONESBORO RD, MORROW, GA 30260 | (770) 961-0225) TO MAKE AN APPOINTMENT ON 7/2 FOR THE AIRBAG RECALL, SAID WILL SEND A MESSAGE TO THE RECALL SPECIALIST, THEY WILL CHECK INVENTORY STATUS, THEN GIVE ME A CALL BACK TO MAKE APPOINTMENTS. NO RETURNED CALL. 7/12 CALLED ONCE MORE AND RECEPTIONIST SAID THE E-MAIL WAS SENT ONCE MORE. "DUE TO THE LARGE AMOUNT OF E-MAILS, RESPONSE MAY BE SLOW", SO I WAITED. 7/23 CALLED ONCE MORE, THE RECALL SPECIALIST WASN'T IN AND WAS TOLD TO CALL BACK THE NEXT DAY. 7/24 CALLED ONE LAST TIME AND ENDED UP TALKING TO THE REGIONAL MANAGER, WHO SAID WOULD FIND OUT THE SITUATION AND CALL ME BACK BUT NEVER DID. I AM STARTING TO THINK THAT TOYOTA SOUTH ATLANTA IS JUST USING THIS METHOD TO AVOID ANY WARRANTY REPAIRS WITHOUT HAVING TO VERBALLY REJECT THE REPAIRS... YOU CAN CONTACT ME AT 404-451-6292 AND I WILL BE HAPPY TO ANSWER ANY QUESTIONS YOU MAY HAVE. THANK YOU.