NHTSA Complaint #11112963 — 2014 RAM 1500

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11112963
Vehicle	2014 RAM 1500
Component	POWER TRAIN
Date of Incident	July 21, 2018
Date Filed	July 23, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I SCHEDULED AN APPNT. AT 8:30 A.M. TO THE DEALERSHIP ON NORTHLAKE BLVD. IN LAKE PARK, FL AND THEY NEVER DID ANY RECALL REPAIRS TO MY VEHICLE NOR CALLED AND SAID THEY WOULD NOT BE ABLE TO COMPLETE REPAIRS TO MY VEHICLE WHEN I PICKED IT UP APPROX. 3:35 P.M. I WAS GIVEN THE RUNAROUND AFTER MAKING REPEATED ATTEMPTS TO GET THE STATUS OF MY VEHICLE VIA TELEPHONE AT 1:30 P.M. AND AGAIN AT 3:00 P.M. I WAS TRANSFERRED TO VOICE MAILS OF PEOPLE WHO HAD ALREADY LEFT FOR THE DAY. FINALLY, WHEN I ARRIVED FOR MY VEHICLE AND SPOKE WITH ALBERTO, HE SAID THEY CLOSE AT 4 AND HE'S THE PERSON I SPOKE TO AROUND 1:30 WHO SAID MY VEHICLE WOULD BE READY AROUND 3:00. NO ONE MADE ANY ATTEMPTS TO CONTACT ME ABOUT MY TRUCK SINCE 8:30, SATURDAY MORNING WHICH IS TERRIBLE CUSTOMER SERVICE.

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