NHTSA Complaint #11112946 — 2013 CADILLAC ATS

RELATED TO NHTSA CAMPAIGN NUMBER: 14V338000. ON THE AFTERNOON OF JUNE 16, 2018, MY 2013 CADILLAC ATS STUCK IN NEUTRAL. BACKED OUT OF A PARKING PLACE IN A PARKING GARAGE AND ATTEMPTED TO SHIFT FROM REVERSE TO DRIVE AND THE SHIFTER STUCK IN NEUTRAL. SHIFTER WOULD MOVE FREELY BUT NOT CHANGE GEARS OUT OF NEUTRAL. THE CAR COULD HAVE ROLLED FORWARD OVER THE EDGE OF THE PARKING GARAGE AND DOWN A HILL WHICH WAS NOT SAFE. I HAD TO APPLY THE PARKING BRAKE AND TURN THE CAR OFF TO KEEP IF FROM ROLLING FORWARD. CALLED FOR A TOW TRUCK. TOW TRUCK DRIVER ARRIVED TO TOW CAR AND RECOGNIZED THE PROBLEM AS A DISCONNECTED SHIFT CABLE. HE WAS ABLE TO RECONNECT THE SHIFT CABLE. ON JUNE 17, DROVE THE CAR TO DEALERSHIP (CLASSIC CADILLAC IN ANNISTON, AL) AND PARKED AT DEALERSHIP FOR DEALER TO INSPECT SHIFT CABLE AND DETERMINE THE CURRENT STATUS. DEALER DETERMINED THE SHIFTER CABLE CONNECTER NEEDED TO BE REPLACED. DEALER REPAIRED THE SHIFTER CABLE BUT SAID IT DID NOT RELATE TO RECALL NUMBER 14V338000. CONTACT GM CUSTOMER SERVICE TO REVIEW THE ISSUE AS IT APPEARED TO RELATE TO THIS RECALL. GM CUSTOMER SERVICE ALSO SAID THE REPAIR WAS NOT COVERED UNDER THIS RECALL. IN READING THE RECALL NOTICE AND THE ISSUE WITH MY CAR, THEY APPEAR RELATED.