NHTSA Complaint #11112622 — 2017 CHRYSLER PACIFICA

TRANSMISSION HAS INTERMITTENT ISSUES SHIFTING FROM 1ST TO 2ND GEAR AT APPROX 15-20 MPH. WILL EITHER SHIFT SO HARD IT IN ESSENCE SLAMS INTO GEAR MAKING YOU FEEL AS THOUGH YOU WERE REAR-ENDED, OR WILL HESITATE WHILE IT SEARCHES FOR A GEAR, REFUSING TO ACCELERATE DESPITE GAS PEDAL BEING PUSHED TO THE FLOOR. THIS HAS HAPPENED TO US ON SEVERAL OCCASIONS, EVERYWHERE FROM A PARKING LOT TO A BUSY HIGHWAY WITH ONCOMING TRAFFIC, BOTH WHILE MAKING TURNS AND TRAVELING STRAIGHT AHEAD. ON OUR 3RD VISIT TO THE DEALER FOR THIS SAME COMPLAINT, WE WERE TOLD THIS IS NORMAL. IT IS NOT NORMAL FOR A CAR TO ESSENTIALLY LEAVE YOU SITTING ON A BUSY HIGHWAY WHILE IT SEARCHES FOR A GEAR. THE CHRYSLER FORUMS ARE REPLETE WITH COMPLAINTS ABOUT THIS SAME ISSUE, BUT CHRYSLER HAS NOT YET ADDRESSED IT. THIS APPEARS TO BE SEPARATE FROM THE STALL RECALL THAT WAS PREVIOUSLY ISSUED BY CHRYSLER AS WE HAVE HAD THIS DONE TO OUR VAN (AS HAVE OTHERS) AND IT HAS NOT IMPROVED.