NHTSA Complaint #11112293 — 2005 TOYOTA SIENNA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11112293
Vehicle	2005 TOYOTA SIENNA
Component	POWER TRAIN
Date of Incident	July 18, 2018
Date Filed	July 19, 2018
Mileage	53,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	HI

Consumer Description

SHIFT GEAR STUCK IN NEUTRAL MODE FOR TOYOTA SIENNA 2005. DRIVING SIENNA OUT OF MY GARAGE IN REVERSE, THEN STEPPED ON BRAKE--TO PROCEED TO MOVE GEAR TO DRIVE MODE. THEN VAN GOT STUCK IN NEUTRAL MODE. ATTEMPTED TO MOVE SHIFT LEVER ALL THE WAY BACK TO P TO GET OUT OF N MODE, AND NOTHING HAPPENED. LIGHT STAYS ON "N" POSITION. LOOKED AT VEHICLE MANUAL TO FOLLOW DIRECTIONS IE. IF CAN'T SHIFT AUTOMATIC TRANSMISSION LEVER... IGNITION KEY TO LOCK, PARK BRAKE ON. PUSH DOWN SHIFT LOCK OVERRIDE BUTTON. SHIFT OUT OF P POSITION ONLY WHILE USING A BUTTON. SHIFT TO "N" POSITION, START ENGINE WHILE KEEPING BRAKE PEDAL DEPRESSED. WILL HAVE TO HAVE VAN TOWED TO TOYOTA DEALER. THIS HAPPENED AT HOME IN THE DRIVEWAY OUTSIDE OF THE GARAGE. I WAS REVERSING OUT OF THE GARAGE TO DRIVE OUT OF THE DRIVEWAY TO ROAD.. I WILL NEED TO CONTACT TOYOTA FOR AN APPOINTMENT FIRST AND HIRE A TOW COMPANY TO DELIVER TO TOYOTA DEALER. ALSO, WHEN ENGINE IS TURNED ON AND STEPPING ON CAR BRAKE, SHIFT LEVER MOVES TO P, R, N ,D, AND LOWER GEARS BUT IS PERMANENTLY STUCK IN "N" MODE IS MY BEST EXPLANATION. FORTUNATELY, THIS INCIDENT OCCURRED AT HOME AND NOT ON THE ROAD, HIGHWAY OR OTHER AREA OF TRAFFIC. I CAN ONLY ASSUME SOME KIND OF CABLE/MECHANISM BROKE. BOTTON LINE, GEAR WON'T GET OUT OF NEUTRAL MODE, EVEN WITH STEPS AS NOTED FROM VEHICLE MANUAL.

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