NHTSA Complaint #11112146 — 2009 FORD ESCAPE

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 25 MPH AND ATTEMPTING TO MAKE A TURN, THE VEHICLE HESITATED, STALLED, AND RESTARTED. THE CONTACT STATED THAT THE STEERING LOST POWER AND THE "POWER STEERING ASSIST FAULT" INDICATOR ILLUMINATED. THE CONTACT CALLED TURNPIKE FORD OF CHARLESTON/MARMET AT 304-925-0431 (LOCATED AT 7891 MACCORKLE AVE, CHARLESTON, WV 25315) AND WAS INFORMED THAT THE STEERING WAS SERVICED IN 2014 PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC TESTING FEE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 139,000.