NHTSA Complaint #11112037 — 2012 FORD FOCUS

RANDOMLY SINCE WE BOUGHT THE CAR IS 2014 POWER ASSIST DEFAULT WOULD SHOW UP ON THE SCREEN AND THEN I WOULD BE LEFT WITHOUT POWER STEERING. I LEARNED TO PULL OVER TURN THE CAR OFF AND IT WOULD WORK NORMAL AGAIN. SEVERAL TIMES IT HAPPENED IN BAD PLACES THAT ALMOST CAUSED ME TO WRECK. I HAVE 3 SMALL CHILDREN AND WAS ALWAYS WORRIED ABOUT IT HAPPENING. I HAVE RAN INTO A DITCH BECAUSE OF IT BUT WASN'T HURT. IT WILL HAPPEN AT ANY SPEED AND DOWN ANY ROAD. ON JULY 17, 2018 IT DID IT BUT NOW IT WONT TURN FIX IT WHEN I TURN THE CAR OFF. SO I'M GUESSING IT HAS COMPLETELY WENT OUT. I HAVE CALLED FORD AND TOLD THEM ABOUT IT. THEY SAID ABOUT 1 YEAR AGO THERE WERE NO RECALLS. I TOLD THEM I HAVE READ A LOT OF PEOPLE HAVE HAD THIS SAME PROBLEM WITH THE SAME CAR. I CALLED TODAY TO THE DEALERSHIP I BOUGHT IT FROM AND HE SAID TO BRING IT IN. 109.00 JUST TO CHECK AND SEE IF IT NEEDS A COMPUTER RESET WHICH HE SAID WAS PROBABLY THE PROBLEM. I DOUBT IT I ASKED HOW MUCH THAT WOULD BE AND HE SAID WE WOULD TALK WHEN I GOT THERE. I HAVE NOT WENT BC ITS GONNA BE HARD TO DRIVE AND I DO NOT HAVE THE MONEY TO GET IT FIXED. THIS SHOULD BE A RECALL. THEY HAVE RECALLED MANY OTHERS FOR THE SAME EXACT PROBLEM WHY ARE THEY LEAVING THE FOCUS OWNERS WITH A DANGEROUS CAR? WE HAVE ALWAYS BOUGHT FORDS. BUT I PROMISE THIS IS THE LAST ONE WE EVER GET. IF THEY DO NOT CARE ABOUT FAMILIES SAFETY THEY WILL GET NO MORE MONEY FROM US