NHTSA Complaint #11110755 — 2013 KIA SORENTO

MY FAMILY HAD JUST RETURNED FROM A NORTH CAROLINA VACATION ON WHICH WE TRAVELED IN OUR KIA SORRENTO ON THE 23RD OF JUNE. WE HAD BEEN DRIVING ON MAJOR INTERSTATES WITHOUT THE SLIGHTEST THOUGHT THAT OUR KIA WAS POSSIBLY UNSAFE TO DRIVE. MORE RECENTLY ON THE 29TH OF JUNE, I JUST INSISTED THAT MY 19-YEAR-OLD DAUGHTER TAKE MY KIA TO NEW JERSEY BECAUSE I FELT THAT MY CAR WAS A BETTER CHOICE THAN HER OLDER MODEL FORD RANGER TO GO ON THAT LONG TRIP. IT WAS ONLY A FEW HOURS AFTER SHE RETURNED HOME ON JUNE 30, 2018, THAT I WAS DRIVING MY HUSBAND AND TWO CHILDREN TO A GRADUATION PARTY NOT FAR FROM MY HOME WHEN THE CAR STOPPED WORKING WHILE I WAS OPERATING THE VEHICLE. LUCKILY, I WAS ABLE TO STEER IT OFF OF THE ROAD WITH GREAT EFFORT AND WITHOUT ANY INCIDENT OR HARM TO MY FAMILY. I AM VERY UPSET OVER THE INCIDENT THAT OCCURRED. ON MONDAY, MY HUSBAND SPOKE WITH THE DEALERSHIP WHERE I PURCHASED MY CAR, AND HE FOUND OUT ABOUT A RECALL ON THE ENGINE. NEEDLESS TO SAY, I AM INFURIATED! I RESEARCHED THE RECALL AND SAW THAT ON YOUR WEBSITE THAT THE RECALL DATE IS 3/31/2017. I DO NOT FEEL THAT IT IS MY RESPONSIBILITY TO RESEARCH RECALLS. I HAVE MY VEHICLE REGULARLY SERVICED AND INSPECTED AT MY KIA DEALER OR ONE OF ITS OTHER AFFILIATED DEALERSHIPS AND AT NO TIME WAS I INFORMED THAT THIS RECALL WAS IN EFFECT. THIS RECALL HAS BEEN ISSUED FOR OVER A YEAR, AND I WAS NOT AWARE OF THE RECALL. IT SHOULD BE THE MISSION OF ANY AUTOMOTIVE COMPANY TO ENSURE THE SAFETY OF THE CUSTOMERS THAT PURCHASE THEIR PRODUCTS INCLUDING VIGILANT NOTIFICATION EFFORTS REGARDING RECALLS THAT COULD PUT DRIVERS IN LIFE-THREATENING SITUATIONS. I FEEL THAT KIA HAS NOT PUT FORTH THEIR BEST EFFORT TO ENSURE THE SAFETY OF MY FAMILY. WHEN I CALLED KIA, I WAS TOLD THAT THERE WAS ONE MAILING AND NO FOLLOW UP WAS CONDUCTED. I DID NOT RECEIVE THE NOTICE IN THE MAIL. MY CAR IS AT A KIA DEALER WAITING FOR AN ENGINE.