NHTSA Complaint #11110458 — 2015 SUBARU OUTBACK

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11110458
Vehicle	2015 SUBARU OUTBACK
Component	ENGINE
Date of Incident	July 6, 2018
Date Filed	July 10, 2018
Mileage	47,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

WE NOTICED AN EXHAUST LEAK (NOISY) ON OUR 2015 OUTBACK, UPON INSPECTION BY THE DEALER THEY DETERMINED THE CATALYTIC CONVERTER NEEDED TO BE REPLACED, THEY INITIALLY REJECTED OUR WARANTEE CLAIM BECAUSE SUBARU AUTHORIZES REPLACEMENT ONLY IF A MIL IS PRESENT. AFTER SOME DISCUSSION THE DEALER (SUBARU) AGREED TO REPLACE AS "GOOD WILL". WE LIVE IN THE NORTHEAST AND IT SEEMS ROAD SALT AND SAND CAUSE THE CONVERTER TO RUST PREMATURELY, THE LOCATION OF THE CONVERTED IS AFT OF THE EXHAUST MANIFOLD AND AT THE BASE OF THE PASSENGER COMPARTMENT, THERE IS A RISK OF CARBON MONOXIDE POISONING WITH THESE TYPES OF LEAKS, AND IT IS UNHEARD OF THAT THESE PARTS FAIL AFTER THREE YEARS.

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