NHTSA Complaint #11110227 — 2013 VOLKSWAGEN PASSAT

THERE WAS A RECALL ON CLOCKSPRING, AND THE REPAIR WAS A CLOCKSPRING COVER THAT WAS REPAIRED ON MY VEHICLE IN MARCH OF 2016. JULY 2018 MY CLOCKSPRING HAD TO BE COMPLETELY REPLACED COSTING $650. THERE WAS ALSO AN AIRBAG RECALL THAT CAUSED MY HORN TO STOP WORKING, AIRBAG LIGHT TO COME ON, AT THE SAME EXACT TIME THE CLOCKSPRING STOPPED WORKING. I TOOK MY VEHICLE TO A DEALERSHIP 2 DAYS AGO TO HAVE THE CLOCKSPRING LOOKED AT AND THE RECALL ON THE AIRBAG REPAIRED. THE DEALERSHIP INFORMED ME THAT I WOULD HAVE TO PURCHASE A NEW CLOCKSPRING BECAUSE ONLY THE COVER WAS CONSIDERED A RECALL, HOWEVER OBVIOIUSLY THIS WAS NOT A SUFFICIENT CLOCKSPRING REPAIR.