NHTSA Complaint #11110069 — 2015 FORD FLEX

ON JULY 5, 2018 I WAS DRIVING AT 35 MPH ON A CITY ROAD WHEN A WARNING LIGHT WITH THE WORDS "STEERING ASSIST FAULT, SERVICE REQUIRED" SUDDENLY CAME ON AND THE STEERING STOPPED WORKING ALMOST ENTIRELY. THERE WAS VERY LITTLE MANUAL ABILITY TO STEER THE CAR. FORTUNATELY WE WERE ON A VERY WIDE, EMPTY ROAD, SO I WAS ABLE TO USE BOTH LANES AND GET THE CAR TO MY HOUSE. IF THIS HAD OCCURRED ON A BUSY CITY STREET OR NARROW LANE, WITH ANY KIND OF TRAFFIC, WE COULD HAVE EASILY BEEN IN A SERIOUS, EVEN FATAL COLLISION. I HOPE THAT OTHER FORD OWNERS WILL REPORT THIS PROBLEM IF THEY EXPERIENCE IT, SO THAT A RECALL CAN BE INITIATED IF NEEDED. THIS WAS A DANGEROUS SYSTEM FAILURE THAT SHOULD BE INVESTIGATED.