NHTSA Complaint #11109489 — 2014 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11109489
Vehicle	2014 KIA SOUL
Component	ENGINE
Date of Incident	July 2, 2018
Date Filed	July 3, 2018
Mileage	105,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

I LENT MY CAR TO A FRIEND WHOM WHILE DRIVING THE ENGINE BEGAN RUNNING ROUGH, HE PULLED QUICKLY INTO A GAS STATION AND PARKED. HE CHECKED THE ENGINE OIL AND THERE WAS NONE. HE ADDED 1 QUART OF OIL AND STARTED THE ENGINE HOWEVER IT RAN HORRIBLELY SO HE QUICKLY TURNED IT OFF. HE NOTIFIED ME. I HAD IT TOWED TO A KIA DEALERSHIP WHO CONFIRMED THE ENGINE NEEDED TO BE REPLACED. SINCE THE VEHICLE CAME WITH A LIFETIME ENGINE WARRANTY PLUS I KEPT THE CAR MAINTAINED ACCORDING TO DEALER REQUIREMENTS THEY FORWARDED MY MAINTENANCE RECORDS TO A THIRD COMPANY WHICH IS RESEARCHING THE CAUSE OF THE ENGINE FAILURE AND WILL THEN DECIDE IF THEY WILL REPLACE THE ENGINE. THE CAR HAD 105,000 MILES ON IT WITH NO PROBLEMS UP UNTIL THAT TIME.

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