NHTSA Complaint #11105031 — 2010 CHRYSLER 300

I TOOK MY CAR INTO THE AUTONATION DEALERSHIP LOCATED AT 11200 NORTH FWY, SERVICE ROAD E, FORT WORTH, TX 76177 FOR SERVICE IN MID 2016. WHILE SPEAKING WITH THE SERVICE ADVISOR REGARDING THE WORK BEING PERFORMED ON MY CAR. I ADVISED I HAD RECEIVED INFORMATION REGARDING THE RECALL AND ASKED IF THEY COULD REPLACE THE DAMAGED PART SINCE MY CAR WAS ALREADY THERE. THEY SAID THEY DIDN'T HAVE THE PART YET BUT THAT THEY WOULD CALL ME ONCE THEY DID. I ASKED HOW LONG IT WOULD BE UNTIL THE NECESSARY PART (S) TO FIX THE RECALLED ISSUES. THEIR RESPONSE WAS THAT THEY DIDN'T KNOW BUT THAT THEY WOULD NOTIFY ME WHEN THEY HAD THE PARTS. I WAS TOLD TO JUST CONTINUE USING MY CAR UNTIL THE PARTS ARRIVED. I EXPRESSED CONCERN ABOUT CONTINUING TO DRIVE THE CAR WITH A FAULTY AIR BAG ESPECIALLY SINCE MY 14 YEAR OLD OFTEN SAT IN THE FRONT PASSENGER SEAT WITH MY YOUNGER SON AGE 2 1/2 SITTING DIRECTLY BEHIND THEM. I STATED I AM PERMANENTLY DISABLED AND SOMETIMES CANNOT DRIVE SO MY HUSBAND AND MY CARE ASSISTANT OFTEN DROVE FOR ME THUS PUTTING EVEN MORE PEOPLE AT RISK. AFTER NOT RECEIVING NOTIFICATION FROM THE DEALERSHIP 2 MONTHS LATER, I CALLED SEVERAL TIMES, LEAVING MESSAGES YET DIDN'T RECEIVE A RESPONSE. I FEEL I HAVE BEEN MORE THAN UNDERSTANDING AND PATIENT. THAT DAY I BOUGHT MY CAR TO THE DEALERSHIP I SHOULD HAVE BEEN PROVIDED A RENTAL CAR COMPARABLE TO MY 300 TO USE UNTIL THE PARTS ARRIVED AND MY CAR FIXED. I HAVE BEEN DRIVING AROUND NOW FOR OVER 15 MONTHS IN AN UNSAFE VEHICLE. I WOULD APPRECIATE SOME ASSISTANCE PLEASE IN RESOLVING THE ISSUE. OUR RECALL SHOULD HAVE BEEN MANAGED WITH PROVIDING ME A RENTAL CAR SIMILAR TO MY 300 UNTIL THE PARTS ARRIVED AND OUR CAR FIXED. WHAT STEPS DO I NEED TO TAKE TO GET MY CAR FIXED AND US A RENTAL? ANY ASSISTANCE YOU CAN PROVIDE WOULD BE GREATLY APPRECIATED PLEASE. I AM HEARING IMPAIRED SO COMMUNICATION VIA EMAIL IS BEST.