NHTSA Complaint #11104959 — 2015 SUBARU FORESTER

ON 6/7/18 AFTER SIX HOURS BEHIND THE WHEEL, WHILE TRAVELING 78MPH ON CRUISE CONTROL MY VEHICLE SUDDENLY LOST ALL SYSTEMS, AS IF IT HAD RUN OUT OF GAS, ON INTERSTATE 85 IN HEAVY TRAFFIC. MIRACULOUSLY GETTING ONTO THE RIGHT SHOULDER FROM CENTER LANE I SAT FOR 10-20 MINUTES IN SHOCK. THINKING I HAD RUN OUT OF GAS EVEN THOUGH NO LOW FUEL INDICATORS HAD SHOWN UP I TURNED THE KEY TO SEE IF THE INSTRUMENT PANEL WOULD TURN ON. IT DID, A QUARTER TANK OF GAS SHOWED ON GAUGE. I TURNED THE IGNITION KEY AND THE ENGINE STARTED. I SAW A SIGN FOR EXIT IN 2 MILES, PUT ON HAZARDS, WENT 50 MPH TO EXIT, STRAIGHT TO GAS STATION. 9 GALLONS WENT IN PROVING THE GAUGE TO BE CORRECT. I STOPPED FOR THE NIGHT AND GOOGLED WHAT HAD HAPPENED AND FOUND MANY HITS INDICATING A POSSIBLE FUEL SYSTEM PROBLEM. I WAS STILL 5 HOURS FROM HOME SO CALLED NEAREST SUBARU REPAIR SHOP, THEY COULDN'T FIT ME IN FOR A WEEK. TOOK BACK ROADS HOME, NEVER GOING OVER 50 MPH. CALLED SUBARU DEALERSHIP WHERE I BOUGHT MY CAR AND THEY HAD A TWO WEEK WAIT FOR SERVICE. CALLED SUBARU OF AMERICA WHO INTERVENED AND LOCAL DEALER GOT ME IN THAT DAY. 6/11/18. THAT DEALERSHIP COULD NOT FIND ANYTHING ON THE COMPUTER AND SAID IT HAD BEEN WIPED CLEAN BY SOMEONE. REGARDLESS, I ASKED IF THEY WOULD LOOK AT FUEL SYSTEM BUT THEY WOULD NOT, INSTEAD OFFERING TO PURCHASE THE VEHICLE FOR FAIR MARKET PRICE AND SELL IT ON THEIR USED CAR LOT TO A NEW UNSUSPECTING CUSTOMER. TOOK VEHICLE TO ANOTHER SUBARU DEALER WHO DID PULL THE FUEL SYSTEM AND FOUND FUEL TRANSFER PUMP FAULTY. THIS CAUSED MY CAR TO THINK IT WAS OUT OF GAS AS I TRAVELED. I ASKED SUBARU OF NA IF THEY HAD SEEN THIS PROBLEM AND THEY REPLIED "THERE ARE NO RECALLS FOR YOUR VEHICLE", I KNOW FROM MY GOOGLE SEARCH THIS IS NOT AN ISOLATED EVENT FOR MY VEHICLE. IN FACT WHEN I PICKED UP MY CAR THE MECHANIC SAID HE HAD ANOTHER SUBARU COME IN THE NEXT DAY WITH SAME PROBLEM.