NHTSA Complaint #11104466 — 2003 JAGUAR S-TYPE

ODI#11101609 - UPDATE INFORMATION. UPDATE, MY CAR RECALL PART WAS REPLACED FOR $574.04 AND I PICKED IT UP YESTERDAY 6-27-18, BY A LOCAL AUTO PARTS REPAIR SHOP, I HAVE THE BILL TO SHOW PROOF. JAGUAR LAND ROVER GWINNETT SALESMAN FRISCO DOLLARD 770-680-5000 OFC EMAILED ME ON 6-16-18 TO SALE ME ANOTHER CAR, I TOLD HIM I WANT MY CAR FIXED NOT A SALE. HE TOLD ME TO CALL MIKE WHITE SERVICE MGR. AFTER LEAVING SEVERAL MESSAGES, MR WHITE CALLED ME BACK VERY RUDE AND STATED, THEY WOULD NOT COMPENSATE ME FOR THE RECALL DEFECT PART. AFTER I ASKED HIM TO RUN MY VIN# HE STATED THE RECALL PART WAS REPLACED 6-29-2007 UNDER MY NAME. I TOLD HIM THAT WAS IMPOSSIBLE BECAUSE I DID NOT BUY THIS CAR UNTIL 7-9-2007. HE BECAME MORE UPSET AND SHORT WITH ME AND SAID IT WOULD BE AFTER 7-4-18 BEFORE THEY COULD EVEN LOOK AT MY CAR $150.00 JUST TO DIAGNOSTICS PLUS ANY PART OR LABOR JUST BRING IT IN, I TOLD HIM IT WAS NOT DRIVE-ABLE, HE SAID THAT WAS MY PROBLEM. NOTHING ELSE THEY COULD OR WOULD DO. I FEEL THIS WAS A TOTAL LET DOWN AND NEGLECT ON MY VEHICLE BY JAGUAR LAND ROVER I COULD HAD BEEN KILLED OR SERIOUS HURT BECAUSE OF A FAULTY BRAKE RECALL/DEFECT PART ON MY CAR THAT SHOULD HAVE BEEN REPLACED YEARS AGO AT ANY SERVICE VISIT THAT I HAD AT THEIR PLACE OF BUSINESS. NOW THAT I HAVE PAID THE ADDED EXPENSE FOR THIS REPAIR AND THEY WERE NOT WILLING TO DO ANYTHING TO HELP CORRECT THIS PROBLEM. UN-JUSTICE HAS BEEN DONE TO ME. *JS