NHTSA Complaint #11103608 — 2012 FORD FOCUS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11103608
Vehicle	2012 FORD FOCUS
Component	ELECTRICAL SYSTEM
Date of Incident	June 22, 2018
Date Filed	June 23, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

MOST OF THE ENTERTAINMENT CONSOLE HAS STOPPED WORKING. THERE IS ALSO A STATIC NOISE THAT COMES AROUND WHENEVER IT WANTS. I CAN USE THE MENU BUTTON AND WHEN IT'S PRESSED THE OTHER TWO THINGS THAT SHOW ARE THE CLOCK MENU AND THE DISPLAY MENU. I CAN NOT USE ANY OTHER FUNCTIONS ON THE CONSOLE, I CAN PUT IN AND TAKE OUT A CD BUT I CAN NOT PLAY ANYTHING ON THE CD BECAUSE NOTHING HAPPENS WHEN I PRESS THE CD BUTTON. I LOOKED ONLINE AND IT SEEMS TO BE HAPPENING TO A LOT OF PEOPLE. CHECKED THE BATTERY AND THE FUSE THAT IS ASSOCIATED WITH IT BASED ON THE OWNERS MANUAL AND THE PROBLEM GOT WORSE. IT NOW MAKES THE STATIC NOISE EVEN WHEN I TURN OFF THE CAR AND TAKE OUT THE KEYS. GOES AWAY ONCE I CLOSE THE DOOR. I DO NOT KNOW WHAT IS HAPPENING BUT I WOULD LIKE IT TO BE FIX PLEASE.

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