NHTSA Complaint #11103506 — 2017 TESLA MODEL X

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11103506
Vehicle 2017 TESLA MODEL X
Component STEERING
Date of Incident
Date Filed
Mileage 2,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I HAVE BEEN ADVISED THAT IT IS PREFERABLE THAT OWNERS FILE THEIR OWN COMPLAINTS OF DEFECTS. UNFORTUNATELY THE OWNER OF THIS TESLA HAS NOT RESPONDED TO MY REQUEST THAT HE DOES FILE A COMPLAINT. THIS IS PROBABLY BECAUSE HE KNOWS THAT IF HE DOES COMPLAIN HIS TESLA MAY BE DEVALUED AND HE RISKS BEING BLACKLISTED BY THE COMPANY. THE ATTACHED PHOTOGRAPHS SHOW YET ANOTHER FRACTURED SUSPENSION ARM. THE OWNER IS IDENTIFIABLE FROM THE PHOTOGRAPHS AND IT WOULD BE VERY EASY FOR NHTSA TO CONTACT HIM AND OBTAIN THE BROKEN PART FOR INSPECTION. IT WOULD ALSO BE VERY EASY TO TRACE THE TESLA SERVICE CENTER RECORDS. HERE IS THE TEXT OF THE COMPLAINT THAT THE OWNER HAS POSTED ON TWITTER. HIS PHOTOGRAPHS OF THE FRACTURED PARTS ARE INCLUDED WITH THIS SUBMISSION. PLEASE INVESTIGATE THIS. IT IS NOT AN ISOLATED INCIDENT. IT IS A DESIGN AND MANUFACTURING DEFECT.. **@ELONMUSK @TESLA MY TESLA X ((EASILY)) FELL APART. MY ((FAMILY)) WAS IN THE CAR. TESLA JUST REPLACED THE PART WITH THE SAME PART & NEVER ANSWERED IMPORTANT QUESTIONS I HAVE. FEELING UNSAFE IN YOUR X. THE MANAGER DID NOT CARE. PLEASE HAVE CORPORATE CALL ME TO DISCUSS** PLEASE NOTE: DUMMY US ADDRESS USED BECAUSE YOUR WEBSITE WILL NOT ACCEPT AN OVERSEAS ADDRESS. MY GENUINE CONTACT DETAILS ARE SUPPLIED.

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