NHTSA Complaint #11102919 — 2003 GMC SONOMA

I TOOK MY VEHICLE TO AMREICAN TIRE DEPOT ON 5/23/18. I HAD TWO FLAT TIRES AND A BENT RIM, I EXPLAINED WHAT I NEEDED AND THEY CONFIRMED. DANIEL WHO ASSISTED ME INFORMED ME HE HAD TO SELL ME FOUR TIMES BECAUSE MY TIRES WERE WORN. I SAID THAT WAS FINE ALTHOUGH MY TIRES WERE NOT THAT BAD. I WAS CHARGED $419.80 AND TOLD TO RETURN IN A FEW DAYS TO GET THE RIM AND FOURTH TIRE, MEAN WHILE THEY WOULD PUT THE SPARE ON SO I COULD DRIVE MY TRUCK. I AGREED APPROXIMATELY ONE WEEK LATER I CALLED AND SPOKE TO DANIEL, WHO STATED HE WOULD CALL ME BACK. I WAITED A FEW DAYS WITH NO CALL BACK. I AGAIN CALLED AND ASKED TO SPEAK TO DANIEL HOWEVER HE WAS NOT IN. I ASKED TO SPEAK TO THE MANAGER AND ERIC GOT ON THE PHONE AND STATED HE WAS THE STORE MANAGER. I EXPLAINED THE SITUATION, ERIC STATED HE WOULD HAVE DANIEL CALL ME BACK THE NEXT DAY. A FEW DAYS AFTER THAT CONVERSATION I CALLED BACK AND ASKED TO SPEAK WITH THE DISTRICT MANAGER, AGAIN I GOT ERIC ON THE PHONE WHO STATED THE DISTRICT MANAGER WAS ON VACATION AND HE WAS ACTING AS THE DISTRICT MANAGER IN HIS ABSENCE. I AGAIN ENDED MY CONVERSATION WITHOUT A RESOLUTION. I THEN CALLED AL MENDOZA WHO IS THE DISTRICT MANAGER. AL STATED HE WAS NOT ON VACATION AS ERIC STATED BUT DID TAKE "A FEW" DAYS OFF. I INFORMED HIM OF THE SITUATION AND HE STATED HIS EMPLOYEES DID NOTHING WRONG, HOWEVER HE WOULD LOOK INTO IT AND GET BACK TO ME. A FEW DAYS PASSED AND NOTHING. ON 6/20/18 O RECEIVED A CALL STATING MY TIRE AND RIM WERE READY TO BE PICKED UP. I WENT TO THE STORE AT APPROXIMATELY 5:53 TO GET MY TIRE PUT ON. I WAS CHARGED AN ADDITIONAL $96.53. WHEN MY TRUCK WAS READY I WAS CALLED OVER AND GIVEN THE KEYS. I LOOKED IN THE BED OF MY TRUCK AND NOTICED MY SPARE TIRE IN THE BED OF MY TRUCK. I ASKED THEM TO PLACE MY SPARE BACK UNDER THE BED IN ITS LOCATION SINCE THAT IS WHERE THEY GOT IT FROM. THE TIRE PERSON STATED HE DID NOT HAVE THE TOOLS TO PUT THE TIRE BACK WHERE IT BELONGED. I INFORMED HIM THEY PUT IT ON MY TRUCK. JOB NOT DONE