NHTSA Complaint #11102852 — 2012 FORD FUSION

I OWN A 2012 FORD FUSION VIN:[XXX]. THE 2012 FUSION HAS A SAFETY RECALL 15S18 DUE TO A KNOWN ISSUE WITH THE POWER STEERING CONTROL MODULE SHORTING OUT AND CAUSING THE POWER STEERING TO FAIL WHILE THE VEHICLE IS IN MOTION. WHILE "MANUAL" STEERING IS STILL POSSIBLE, THE FORCE NEEDED TO EXERT ON THE STEERING WHEEL IS IMMENSE, JUST TO BE ABLE TO CHANGE LANES. WHEN THE POWER STEERING GOES OUT ON A TURN, IT IS NEARLY IMPOSSIBLE TO CONTROL OF THE VEHICLE. THIS IS A SERIOUS AND VERY DANGEROUS KNOWN ISSUE. I HAVE BEEN EXPERIENCING THIS KNOWN ISSUE COVERED UNDER YOUR SAFETY RECALL 15S18 FOR OVER 2 YEARS. I HAVE TAKEN IT TO THE QUALITY AUTO MALL DEALERSHIP SEVERAL TIMES TO HAVE THE SYSTEM LOOKED AT SO THEY COULD FIND THE PROBLEM AND FIT IT UNDER THE TERMS OF THE SAFETY RECALL 15S18. EACH TIME I TOOK IT IN FOR SERVICE, THE DEALERSHIP WAS NOT ABLE TO DUPLICATE THE ISSUE AS IT ONLY HAPPENS INTERMITTENTLY, AND I HAVE NOT BEEN ABLE TO ?MAKE? THE POWER STEERING FAIL ON DEMAND. LAST WEEK, THE POWER STEERING ABRUPTLY FAILED AGAIN. I ONCE AGAIN TOOK THE VEHICLE INTO THE QUALITY AUTO MALL DEALERSHIP . THE VEHICLE NOW HAS EXCEEDED THE 150,000-MILE EXTENDED COVERAGE TO BE INCLUDED IN THE SAFETY RECALL 15S18. MIRACULOUSLY, THIS TIME, THE SERVICE TECHNICIAN WAS ABLE TO DUPLICATE THE ISSUE, AND VERIFY THAT THERE IS INDEED A PROBLEM WITH THE POWER STEERING CONTROL MODULE. NOW, THOUGH, THERE IS NO COVERAGE FOR THE KNOWN ISSUE COVERED BY THE SAFETY RECALL 15S18 DUE TO THE AGE AND MILEAGE OF MY VEHICLE. I CALLED THE FORD CUSTOMER SERVICE NUMBER 800-241-3673 ON 06/07/2018 AND EXPLAINED THE SITUATION, ASKING FOR ASSISTANCE FROM FORD AS THIS KNOWN ISSUE SHOULD HAVE BEEN COVERED UNDER THE SAFETY RECALL 15S18 AND SHOULD HAVE BEEN REPLACED 2 YEARS AGO. A CASE WAS OPENED FOR ME [XXX], AND I WAS TOLD THERE WOULD BE A DECISION IN 2 BUSINESS DAYS. FINAL RESULT=WILL NOT COVER UNDER RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR