NHTSA Complaint #11102820 — 2007 TOYOTA CAMRY HYBRID

MY 2007 TOYOTA CAMRY HYBRID STARTED EXPERIENCING AN ERROR MESSAGE DISPLAYED ON DASH, "CHECK VSC SYSTEM", ADDITIONALLY ALL THE INDICATOR LIGHTS ON THE DASH LIT UP. THIS STARTED HAPPENING AT THE END OF MARCH 2018. I HAVE AN OBD2 READER AND THE FAULT CODE WAS "C1391". I WAS ABLE TO ERASE THE CODE AND DASHBOARD RETURNED TO NORMAL BUT MESSAGE AND LIGHTS RETURN 2-3 DAYS LATER. IN MID-JUNE 2018 I TOOK THE CAMRY TO TOYOTA TO REPAIR IT. THEY DID A DIAGNOSTIC TEST ($109) TO TELL ME WHAT I ALREADY TOLD THEM REGARDING THE CODE. I KNEW THAT WAS THE BRAKE ACTUATOR ASSEMBLY PROBLEM. THEY GAVE ME A A QUOTE OF $1895 FOR PART AND TAX AND AN ADDITIONAL $340 PLUS TAX FOR LABOR. I PICKED UP MY CAR, DID NOT HAVE THE $2400 TO GET THE WORK DONE (PARTS ALSO WOULD TAKE 2 DAYS TO GET). THEY DID WARN ME AGAINST DRIVING THE VEHICLE UNTIL IT WAS FIXED. THE TECHNICIAN ALSO POINTED OUT THE ODD MOTORIZED NOISE THE ACTUATOR WAS MAKING WHEN THE VEHICLE WAS OFF. HE SAID IT SHOULDN'T MAKE ANY NOISE WHEN IT WAS OFF. AFTER FURTHER RESEARCH ON FORUMS, I FOUND THERE WAS A TOYOTA WARRANTY ENHANCEMENT PROGRAM ZE1 SPECIFICALLY FOR MY VEHICLE FOR THE REPLACEMENT OF THE BRAKE ACTUATOR ASSEMBLY (SEE ATTACHED). IT WAS ISSUED IN JULY 2014 TO OFFER FULL REPLACEMENT AND REPROGRAMMING AT NO COST TO THE CUSTOMER. HOWEVER, IT HAD DATED CONDITIONS AND WAS ONLY APPLICABLE IF THE LIGHTS AND MESSAGES CAME UP ON DASH. ALTHOUGH THE SOUND HAS OCCURRED SINCE I PURCHASED THE USED CAR IN JAN 2010, I DID NOT RECEIVE LIGHTS OR MESSAGE UNTIL MARCH 2018 BUT THE GRACE PERIOD RAN OUT ON JULY 2017. TOYOTA SHOULD HONOR THE EXTENSION OF THE REPLACEMENT PROGRAM WHEN THE PROBLEM OCCURS IF THEY WON'T PROACTIVELY RESOLVE IT PRIOR TO THE INDICATED SIGNS. TOYOTA IS WARNING ME TO FIX THIS AT MY COST OR RISK BRAKE FAILURE AT ANY TIME.