NHTSA Complaint #11102807 — 2010 HONDA CR-V

MY 2010 HONDA CRV HAS AN OIL CONSUMPTION PROBLEM. THE DEALER FINDS IT CONSUMES 1 QUART PER 1500 MILES. BECAUSE OF THIS IT DOES NOT MEET THE CRITERIA FOR REPAIR UNDER THE EXTENDED WARRANTY. THE OIL LIGHT NEVER COMES ON DESPITE BEING CRITICALLY LOW ON OIL. I HAVE GONE THROUGH THE OIL CONSUMPTION TEST TWICE NOW AND ALSO APPEALED THROUGH HONDA. BECAUSE I AM NOT BURNING 1 QUART PER 1000 MILES THEY WILL NOT DO THE REPAIR. THEY ADMIT IT'S BURNING TOO MUCH OIL BUT NOT ENOUGH TO FIX IT. I HAVE ALSO BEEN TOLD BY THE HONDA DEALERSHIP THAT HONDA OIL LIGHTS "JUST DON'T WORK". MY INDEPENDENT MECHANIC HAS SAID THE RATE OF OIL CONSUMPTION IS DAMAGING MY VEHICLE. I AM NOW CHECKING MY OIL WEEKLY AND SPENDING A LOT OF EXTRA MONEY PURCHASING OIL TO ADD ON MY OWN. I HAVE FOUND THE ENTIRE PROCESS THROUGH HONDA EXTREMELY FRUSTRATING. I CALL AND SEND EMAILS AND DO NOT GET A RESPONSE. AFTER I FILED THE APPEAL AND WAS TOLD THEY WILL NOT AGREE TO DO THE REPAIR I ASKED WHAT MY NEXT STEP SHOULD BE. HE SUGGESTED I DO A THIRD OIL CONSUMPTION TEST. HE SAID HE HAD THE FINAL SAY AS THE PERSON IN CHARGE OF MY APPEAL AND HE REFUSED TO HELP ME.