NHTSA Complaint #11102720 — 2017 SUBARU OUTBACK

CAME OUT OF WORK AND FOUND A 12 INCH CRACK GOING ACROSS THE WINDSHIELD WITHOUT A REASON. TOOK IT TO MY SUBARU DEALER AND THEY CLAIMED IT WAS A ROCK CHIP AND NOT COVERED BY THE WARRANTY. THIS IS THE 2ND WINDSHIELD THAT HAS CRACKED IN LESS THAN A YEAR. THE 1ST WAS 4 MONTHS AFTER WE BOUGHT THE CAR. SALESMAN DID NOT TELL US WHEN WE BOUGHT THE CAR THAT THE WINDSHIELD IS THINNER THAN NORNAL WINDSHIELDS. SUBARU HAS A FAULTY WINDSHIELD AND THEY WON'T ADMIT IT. I COULD SEE IF THE WINDSHIELD HAD BEEN HIT WITH A 1 INCH ROCK BUT THERE IS NO EVIDENCE THAT IT WAS A ROCK CHIP OTHER THAN THE SERVICE GUYS GRAB A PEN AND RUN IT ALONG THE CRACK UNTIL THEY FIND A PLACE THAT THE PEN JUMPS AND THEN STATES ROCK CHIP DID IT. THE WINDSHIELD SEEMS TO HAVE SHIFTED CAUSING A STRESS FRACTURE BREAK AND IT IS A SAFETY HAZARD. THOUGHT SUBARU STOOD FOR QUALITY BUT THEY DON'T STAND BEHIND THEIR VEHICLES. IT'S LIKE TAKE YOUR MONEY AND RUN. SEEMS THAT THEIR ENGINEERS COULD FIGURE OUT HOW TO MAKE A WINDSHIELD WITH THICKER GLASS TO WORK INSTEAD OF THE INFERIOR GLASS IN THEM. TEMPTED TO PURCHASE ANOTHER BRAND OF VEHICLE THAT WOULD BE SAFER. I THINK SUBARU OUGHT TO STAND BEHIND THEIR VEHICLES INSTEAD OF HIDING FROM THE ISSUES.