NHTSA Complaint #11102656 — 2014 FORD F-150

TL* THE CONTACT OWNS A 2014 FORD F-150. WHILE DRIVING APPROXIMATELY 70 MPH, THE INSTRUMENT PANEL DISPLAY SCREEN FAILED TO ILLUMINATE. THE CONTACT STATED THAT THE SCREEN INTERMITTENTLY FROZE AND FAILED TO ILLUMINATE. THE FAILURE RECURRED AND THE FRONT PASSENGER SIDE AIR BAGS DEPLOYED. THE CONTACT HEARD AN ALARM AND THE SIDE AIR BAGS DEPLOYED WHEN THE CONTACT ATTEMPTED TO UNLOCK THE DOOR. THE PASSENGER SUSTAINED A MINOR INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO AN UNKNOWN DEALER LOCATED IN ALHAMBRA, CALIFORNIA FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.