NHTSA Complaint #11102569 — 2011 GMC ACADIA

HEADLIGHT BULB AND ASSEMBLY SYSTEM COMPLETELY MELTED! WENT TO REPLACE THE BULBS THAT I THOUGHT WERE JUST BLOWN OUT BUT THE BULBS EXPLODED AND MELTED EVERYTHING. TOOK IT TO THE LOCAL DEALERSHIP TO FIX AND THEY SAID IT WOULD COST $2500.00 TO FIX IN ORDERING NEW ASSEMBLY. THEY SAID THEY HAVE SEEN THIS HAPPEN ON ACADIAS BEFORE. I WENT ONLINE AND SURE ENOUGH MELTED HEADLIGHTS AND WIRING WERE A COMMON PROBLEM. WHEN I CALLED THE HEADQUARTERS CUSTOMER SERVICE LINE TO ASK IF A RECALL HAD BEEN ISSUED A FOREIGN GENTLEMAN WROTE DOWN MY INFORMATION AND SAID SOMEONE WILL GET BACK WITH YOU BUT THERE SHOULD BE NO REASON IT MELTED UNLESS SOMEONE OR SOMETHING HAPPENED TO IT. I'VE NEVER BEEN IN A WRECK EVER. I ASKED THE GUY WHAT IT WOULD TAKE TO GET THIS FIXED ME OR ONE OF MY KIDS DYING IN A WRECK AND IS SUING YOU TO MAKE SURE WE HAVE A SAFE VEHICLE. I TOLD HIM I DIDN'T APPRECIATE HIS I DON'T CARE ATTITUDE TOWARDS MY FEELINGS OF HAVING SMALL CHILDREN IN A CAR THAT HAS A PART THAT IS COMMON AND KNOWN TO MELT AND NOT GET FIXED.