NHTSA Complaint #11102422 — 2014 CADILLAC SRX

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11102422
Vehicle	2014 CADILLAC SRX
Component	UNKNOWN OR OTHER
Date of Incident	June 6, 2018
Date Filed	June 18, 2018
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

MY 2014 CADILLAC CUE SCREEN HAS DEVELOPED SPIDER WEB CRACKS WHICH PREVENT ME FROM SEEING THROUGH THE SCREEN. THIS HAS BECOME A SAFETY ISSUE BECAUSE I AM UNABLE TO VIEW THE BACKUP CAMERAS. THIS IS A KNOWN ISSUE WITH CADILLAC WITH NUMEROUS COMPLAINTS. I HAVE ONLY 35,000 MILES ON MY CAR. ONE DAY AFTER LEAVING MY CAR OUTSIDE DURING A HOT DAY, THE CRACKS APPEARED. CADILLAC/GM SHOULD BE RESPONSIBLE FOR THIS DEFECTIVE PRODUCT.

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