NHTSA Complaint #11101998 — 2010 BMW 328I

RECALL CAMPAIGN NO 17V-683: PCV VALVE HEATER AND 17V-676: BLOWER MOTOR WIRING. THE NEW RECALL BMW CALL STALLING WHILE DRIVING. CAR SHUTS OFF. I TOOK MY BMW TO SOUTH MOTORS BMW WAS DUE TO THE 3 RECALLS CAUSE BY THE MANUFACTURES DEFECT. THE LAST RECALL WAS RISK OF ENGINE COMPLETELY STALLING(STOPPING) WHILE DRIVING WHICH HAPPEN TO ME WHILE DRIVING ON A CITY STREET WITH CHILDREN IN THE CAR. WE MET WITH A BMW SERVICE ADVISOR AND HE SAID THAT SOUTH MOTORS BMW SERVICE MORE THAN 100 BMW SINCE LAST YEAR AND THEY ARE ONLY FIXING THE BMW'S AS A COURTESY. HE THAN STATED HE HAD TO ORDER A COUPLE OF PARTS FOR THE RECALL, TO GIVE HIM A COUPLE OF DAYS. HE CALLED THE VERY NEXT DAY AND SAID THE PARTS WERE IN AND ADVISE THAT HE HAVE TO CHARGE A FEE BECAUSE HIS TECHNICIAN HAVE TO GET PAID. HE GAVE US A PRICE OF MORE THAN $3,000 AND SAID THIS IS NOTHING, WE CHARGE THE LAST CUSTOMER FOR HER BMW $12,000 WE ARE GIVING YOU A GOOD PRICE. IT GETS WORSE THEY KEPT MY BMW FOR ANOTHER 5 DAYS, SMASH THE FRONT OF MY BMW. THE MANAGER STATED HE IS NOT SURE WHO SMASH THE FRONT OF MY BMW, HE SAID ABOUT 7 WORKERS WERE DRIVING MY CAR WHILE IT WAS BEING SERVICE FOR THE RECALLS. I WAS IN TEARS, HE LOOKED AT ME AND SAID IT'S JUST A CAR.