NHTSA Complaint #11101991 — 2002 TOYOTA TACOMA

IN 2012 WE RECEIVED A RECALL NOTICE FOR THIS VEHICLES FRAME. WE TOOK THE VEHICLE INTO THE DEALERSHIP AND WE WERE TOLD EVERYHTHING LOOKS OK. NO OTHER ACTION WAS PERFORMED ON THE VEHICLE. YESTERDAY WE NOTICED A CRACK IN THE FRAME. THE CAR IS NON DRIVEABLE. WE CALLED THE DEALERSHIP AND WE WERE TOLD THIS IS NOW OUT OF WARRANTY. I CALLED TOYOTA HQ AND THEY STATED HAD IT BEEN SPRAYED - WHICH WAS TOYOTAS DIRECTION ON THIS RECALL, IT MAY HAVE PREVENTED THE RUSTING AND CRACKING BUT SINCE THE DEALER DIDN'T DO IT, IT IS NOW OUT OF ANYTHING ANYONE CAN DO. I ASKED THEM IF THEY WOULD SEND ME A COPY OF THE DIRECTIVE GIVEN TO THE DEALSHIPS ON HOW TO HANDLE THIS RECALL AND THEY SAID THAT IS NOT SOMETHING THEY COULD PROVIDE AND THEY CANNOT TAKE ACTION AGAINST THE DEALERSHIP. CAN YOU PLEASE HELP ME WITH THIS? I FEEL THAT IF THE DEALERSHIP HAD DONE THE SPRAYING AS THEY HAD BEEN INSTRUCTED, WE MAY NOT BE IN THIS SITUATION TODAY.