NHTSA Complaint #11101864 — 2007 GMC ACADIA

TL* THE CONTACT OWNS A GRACO EXTEND2FIT CONVERTIBLE CHILD SEAT, MODEL NUMBER: 1965233. THE SEAT WAS MANUFACTURED ON OCTOBER 19, 2016. THE SEAT WAS BEING UTILIZED IN A 2007 GMC ACADIA. WHILE SEATED IN THE CHILD SEAT, THE CHILD WAS ABLE TO PLACE A HAND INTO THE HARNESS BUCKLE AND DETACH THE STRAPS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. *TT *TR *DT CONSUMER STATED EXTEND2FIT UPDATED COVERS FIT PERFECTLY. I CALLED GRACO TO INFORM THEM OF THIS AND WAS TOLD ONCE AGAIN THAT THEY CANNOT SEND ME THE UPDATED COVERS FREE OF CHARGE BECAUSE THEY ARE "NOT COMPATIBLE" WITH THE SEATS I HAVE BUT I CAN PURCHASE TWO NEW COVERS AT THE COST OF $35 EACH NO VIN AVAILABLE UPDATED 10/17/18*JB